1. General Principles

Digital products are accessible or downloadable immediately after payment; therefore, BEUP applies a conditional refund policy to prevent abuse.

2. Request Timeframe

Users must submit a refund request within 07 days from the time of payment.

3. Cases Eligible for Refund

• Unable to access/download the product due to a system error on BEUP's end, and BEUP cannot resolve it within a reasonable timeframe.
• BEUP delivered the wrong product/version compared to the description and cannot provide the correct one within a reasonable timeframe.
• Duplicate payment for the same order (subject to reconciliation).

4. Non-refundable cases

• The user has successfully downloaded the product or has been granted access (except in cases of serious errors attributable to BEUP).
• Change of mind after the product has been delivered.
• Error caused by the user not meeting the published technical requirements.
• The user provided an incorrect email, leading to not receiving the product, but did not cooperate with verification.

5. Refund Request Process

Send an email to support@beup.space with information:

• Order ID
• Purchase email address
• Description of the issue
• Screenshots of the issue or payment receipt (if available).

6. Processing Time

BEUP will respond within five (5) business days..

7. Refund Method

Approved refunds will be processed via the original payment method or payment gateway, or as otherwise agreed in accordance with the payment gateway’s regulations.