1. Payment Methods

• Domestic payments in Vietnam: VN Bank/QR/bank transfer/payment gateway (depending on configuration).
• International payments: International cards and/or PayPal/Stripe (depending on configuration).

2. Payment confirmation time

The order is confirmed once the system records a successful payment status from the payment gateway.

3. Currency, exchange rates, and fees

• Prices may be displayed in VND and/or foreign currencies.
• Exchange rates and conversion fees (if any) are applied by the bank/payment gateway according to their terms.

4. Failed/Pending Payments & Reconciliation

If a user is charged but the order is not successfully recorded, BEUP will assist with reconciliation based on transaction evidence.

5. Refunds via Payment Gateway & Chargebacks

• Refunds (if approved) are typically processed through the original payment method/payment gateway.
• For international card transactions, users can initiate a chargeback process with the issuing bank; BEUP will cooperate to provide reconciliation information as required.

6. Invoices

BEUP can issue invoices in accordance with applicable regulations and/or upon a valid customer request.

• To request an invoice, please send an email and provide the following information: order ID, company name, tax code, address, and invoice recipient email.

7. Contact payment support

Email: support@beup.space