{"id":14584,"date":"2026-01-14T14:45:36","date_gmt":"2026-01-14T14:45:36","guid":{"rendered":"https:\/\/beup.space\/?page_id=14584"},"modified":"2026-01-22T14:08:52","modified_gmt":"2026-01-22T14:08:52","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/beup.space\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14584\" class=\"elementor elementor-14584\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31b1d24 e-flex e-con-boxed e-con e-parent\" data-id=\"31b1d24\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5d599d elementor-widget__width-initial animated-slow elementor-invisible elementor-widget elementor-widget-thim-ekits-heading\" data-id=\"a5d599d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;ekit--slide-up&quot;}\" data-widget_type=\"thim-ekits-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thim-ekits-heading thim-ekit__heading\"><h1 class=\"title\">Refund and Cancellation Policy (Digital Products)<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe4630c e-flex e-con-boxed e-con e-parent\" data-id=\"fe4630c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14d8360 elementor-widget elementor-widget-thim-ekits-heading\" data-id=\"14d8360\" data-element_type=\"widget\" data-widget_type=\"thim-ekits-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thim-ekits-heading thim-ekit__heading\"><h1 class=\"title\">Refund and Cancellation Policy (Digital Products)<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cec3d02 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cec3d02\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-254da4c elementor-widget elementor-widget-spacer\" data-id=\"254da4c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc7dffb elementor-widget elementor-widget-text-editor\" data-id=\"dc7dffb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. General Principles<\/strong><\/p><p>Digital products are accessible or downloadable immediately after payment; therefore, BEUP applies a conditional refund policy to prevent abuse.<\/p><p><strong>2. Request Timeframe<\/strong><\/p><p>Users must submit a refund request within <strong>07 days<\/strong> from the time of payment.<\/p><p><strong>3. Cases Eligible for Refund<\/strong><\/p><ul><li>Unable to access\/download the product due to a system error on BEUP's end, and BEUP cannot resolve it within a reasonable timeframe.<\/li><li>BEUP delivered the wrong product\/version compared to the description and cannot provide the correct one within a reasonable timeframe.<\/li><li>Duplicate payment for the same order (subject to reconciliation).<\/li><\/ul><p><strong>4. Non-refundable cases<\/strong><\/p><ul><li>The user has successfully downloaded the product or has been granted access (except in cases of serious errors attributable to BEUP).<\/li><li>Change of mind after the product has been delivered.<\/li><li>Error caused by the user not meeting the published technical requirements.<\/li><li>The user provided an incorrect email, leading to not receiving the product, but did not cooperate with verification.<\/li><\/ul><p><strong>5. Refund Request Process<\/strong><\/p><p>Send an email to <a href=\"mailto:support@beup.space\">support@beup.space<\/a>\u00a0with information:<\/p><ul><li>Order ID<\/li><li>Purchase email address<\/li><li>Description of the issue<\/li><li>Screenshots of the issue or payment receipt (if available).<\/li><\/ul><p><strong>6. Processing Time<\/strong><\/p><p>BEUP will respond within <strong>five (5) business days.<\/strong>.<\/p><p><strong>7. Refund Method<\/strong><\/p><p>Approved refunds will be processed via the original payment method or payment gateway, or as otherwise agreed in accordance with the payment gateway\u2019s regulations.<\/p><p><!-- notionvc: 7b713880-504f-4ef8-98da-5b805f7bd135 --><\/p><p><!-- notionvc: 7b713880-504f-4ef8-98da-5b805f7bd135 --><\/p><p><!-- notionvc: 9ab3b98c-7c4f-4ba2-bf5a-f0b10934701d --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund\/Cancellation Policy (Digital Products) Refund\/Cancellation Policy (Digital Products) 1. General Principles Digital products<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-14584","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund Policy - BEUP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/beup.space\/en\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - BEUP\" \/>\n<meta property=\"og:description\" content=\"Ch\u00ednh s\u00e1ch ho\u00e0n\/h\u1ee7y (s\u1ea3n ph\u1ea9m s\u1ed1) Ch\u00ednh s\u00e1ch ho\u00e0n\/h\u1ee7y (s\u1ea3n ph\u1ea9m s\u1ed1) 1. 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